Service

Appointments with doctors and nurses

Contact our health care services if you need an urgent or routine doctor’s or nurse´s appointment. Your care begins at the point of your first contact with us. After we have made an assesment of your health situation, we will refer you to a doctor, a nurse or a physiotherapist according to your needs. 

You will have your own personal Care Coordinator who works in close cooperation with a multi-professional team. We will assign you a Care Coordinator when you first contact us.

Omaolo

How does it work?

Our health centres are open between 8 am and 4 pm from Monday to Friday. Please only seek urgent medical attention out of hours if it cannot be postponed without exacerbating your illness or injury. In an emergency, such as if you experience severe chest pain, sudden difficulty breathing, unconsciousness, paralysis or a seizure, always call 112.  

We would prefer you to use our online consultation service whenever you can. If not, you can call us. Please only come to the health centres without an appointment if you need help urgently and cannot get in contact with us otherwise.

Online services 

You can use Omaolo to check your symptoms and leave a request for us to get in contact with you. Most prescriptions can be renewed online in MyKanta.
Telephone customer service 

Between 8 am and 4 pm from Monday to Friday: Call our health services on 019 226 0505. If you already have a designated Care Coordinator, just get in touch with them.

Out of hours: If you need urgent medical assistance out of hours, please contact the national Medical Helpline on 116 117. 
Walk-in clinics 

Please only come to the health centre without an appointment if you need help urgently and cannot get in contact with us otherwise. 

Between 8 am and 4 pm from Monday to Friday: There are walk-in clinics at all Keusote health centres except Jokela, Kellokoski and Pornainen. 

Out of hours: Akuutti minor injuries unit (between 3 and 8 pm from Monday to Friday and between 8 am and 8 pm at weekends and on public holidays) and Hyvinkää Hospital’s joint emergency department (24/7). 

Akuutti minor injuries unit: Järvenpää Health and Social Welfare Centre (JUST), Lääkärikuja 1 

Hyvinkää Hospital’s joint emergency department: Sairaalakatu 1, Building B

Cancelling an appointment 

If you are unable to make your appointment, please cancel it by 3 pm the day before. A non-cancellation fee of EUR 51.50 for missed appointments applies to all patients over the age of 18 years. You can cancel your appointment by calling your care manager or the telephone reception team. Just leaving a message is enough. 