Social Services Ombudsman
The Social Services Ombudsman
- provides advice on the application of the Finnish Act on the Status and Rights of Social Welfare Clients,
- provides assistance with filing complaints,
- provides information about social welfare clients’ rights,
- promotes social welfare clients’ rights otherwise, and
- monitors the local authority’s progress in respect of the status and rights of social welfare clients and reports on progress annually to the local council.
The Social Services Ombudsman acts in an impartial advisory capacity. The Social Services Ombudsman has no decision-making powers and cannot award benefits. The Social Services Ombudsman can, however, help to mediate disputes between social welfare clients and social services staff. The service is provided free of charge.
How does it work?
If you feel that you have been mistreated by a social service provider, you can contact the Social Services Ombudsman. In the wellbeing services county of Central Uusimaa (in the local authorities of Hyvinkää, Järvenpää, Mäntsälä, Nurmijärvi, Pornainen and Tuusula), the responsibilities of the Social Services Ombudsman have been outsourced to a company called Sosiaalitaito Oy.
The Social Services Ombudsman can be contacted by telephone, post or email or via our website. Please note that the Social Services Ombudsman does not have a secure email service, and sending sensitive information via regular email is not advised. The Social Services Ombudsman’s email address is designed for general enquiries only. Private matters are best discussed over the phone, by post or online.
Appointments to meet with the Social Services Ombudsman can be arranged on local authority premises.