The Patient Ombudsman
- provides advice on the application of the Finnish Act on the Status and Rights of Patients,
- provides assistance with filing complaints and medical malpractice cases,
- provides information about patients’ rights, and
- promotes patients’ rights otherwise.
The Patient Ombudsman acts in an impartial advisory capacity. The Patient Ombudsman has no decision-making powers, and they cannot comment on patients’ treatment or whether a medical error has occurred. The Patient Ombudsman can, however, help to mediate disputes between patients and health care staff. The service is provided free of charge.
How does it work?
If you feel that you have been mistreated by a health service provider, you can contact the Patient Ombudsman. In the wellbeing services county of Central Uusimaa (in the local authorities of Hyvinkää, Järvenpää, Mäntsälä, Nurmijärvi, Pornainen and Tuusula), the responsibilities of the Patient Ombudsman have been outsourced to a company called Sosiaalitaito Oy.
The Patient Ombudsman can be contacted by telephone, post or email or via our website. Please note that the Patient Ombudsman does not have a secure email service, and sending sensitive information via regular email is not advised. The Patient Ombudsman’s email address is designed for general enquiries only. Private matters are best discussed over the phone, by post or online.
Appointments to meet with the Patient Ombudsman can be arranged on local authority premises.